At EdgeDrips, managed by Zippymart Technologies , we are dedicated to providing a smooth and reliable shopping experience for every customer. We value transparency, fairness, and accountability in all our services. This Grievance Redressal Policy has been created to ensure that any concern you raise is handled with professionalism and in compliance with applicable laws.
A grievance is any concern or dissatisfaction that arises from a product or service purchased on our platform, where you are seeking a resolution. This can include, but is not limited to, issues related to product quality, defects, incorrect or delayed deliveries, payment problems, returns, refunds, or dissatisfaction with the service experience. It may also include queries regarding our policies.
If you face any issue, we encourage you to share it with us directly so we can resolve it promptly. Here is how you can raise a grievance:
Access Contact Options
Visit the “Contact Us” section of our website.
Select the Category
Choose the option that best describes your concern.
Submit Your Details
Provide the necessary information such as your Order ID, a description of the issue, and any supporting documents or images.
Once we receive your submission, our team will review it carefully and respond to you with the next steps.
If your concern remains unresolved or you are not satisfied with the solution provided, you may escalate the matter to our designated Grievance Redressal Officer. The officer has been appointed in line with the Information Technology Act, 2000 and other applicable laws to ensure fair and transparent handling of complaints.
You may contact the Grievance Redressal Officer at:
zippymarttechnologies@gmail.com
Acknowledgement: We will acknowledge receipt of your grievance within 48 hours by email.
Unique Reference ID: A grievance ID will be issued to you so you can track the progress of your concern.
Resolution Timeline: Our team, along with the Grievance Officer, will aim to resolve the matter within 7 working days or as required under the law.
Progress Updates: You will receive updates about your grievance through your registered communication details.
A grievance will be considered closed under the following circumstances:
When you confirm satisfaction with the resolution provided.
When you do not respond further within a reasonable time after we provide a solution.
When a final decision has been communicated to you in line with our policies and applicable law.
If you wish to raise a grievance or have further queries, you may contact us at:
zippymarttechnologies@gmail.com
This policy may be updated periodically to reflect changes in law or company practices. For the latest version, please review the Terms of Use and Privacy Policy on our website.